Return Policy

Last Updated: SEP 18, 2024

1. Introduction

At Ballco LTD, we strive to ensure you are satisfied with your purchase. If you are not completely satisfied with your order, we offer a straightforward return process. Please read our Return Policy carefully to understand the conditions and procedures for returning items.

2. Eligibility for Returns

You may return items within [number] days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • Condition: Items must be unused, in their original condition, and in the original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required.
  • Exceptions: Certain items, such as customized or personalized products, may not be eligible for return.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@ballcostore.co.uk or call us at 07375749898 to request a return authorization.

  2. Prepare the Return: Pack the item securely in its original packaging. Include a copy of your receipt or proof of purchase and a note explaining the reason for the return.

  3. Ship the Return: Send the package to the following address:

    Ballco LTD
    84 Struminster House,
    Irving Rd,
    Southampton SO16 4DX,
    UK

    Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Return Costs

The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product. In such cases, we will cover the return shipping costs.

5. Refunds and Exchanges

Once we receive and inspect your returned item, we will process your refund or exchange within [number] business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

  • Refunds: You will receive a full refund for the purchase price of the item, excluding any original shipping charges.
  • Exchanges: If you prefer an exchange, please specify the desired replacement item in your return request. We will process the exchange and send the new item once the original item is received.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@ballcostore.co.uk or 07375749898. We will arrange for a replacement or a full refund, including return shipping costs.

7. Contact Us

If you have any questions or need further assistance with your return, please contact our customer service team:

Ballco LTD
Email: info@ballcostore.co.uk
Phone: 07375749898